Legal
Refund Policy
Last updated: June 12, 2026
This Refund Policy describes the terms under which LNT MEDIA LLC ("LNT MEDIA," "we," "us," or "our") offers refunds for its digital marketing services. By purchasing or engaging our services, you agree to this Policy.
1. Nature of our services
LNT MEDIA provides professional digital marketing services, including strategy, social media management, paid advertising, content creation, email marketing, and analytics. Many of our services involve time, labor, and third-party costs (such as advertising spend) that begin once work is underway and cannot be recovered after delivery.
2. Consultations
Initial consultations are provided free of charge and carry no obligation or fee.
3. Service fees and deposits
- Project-based work may require a deposit before work begins. Deposits reserve our time and cover initial planning; they are non-refundable once work has started.
- Monthly retainer services are billed in advance for each service period.
4. Eligibility for refunds
Because our services are customized and labor-based, refunds are considered on the following basis:
- Before work begins: if you cancel a project before any work has started, you may request a refund of amounts paid, less any non-refundable deposit and third-party costs already committed on your behalf.
- After work begins: fees for work already performed, hours already invested, and third-party costs already incurred (including advertising spend) are non-refundable. Any unused, prepaid portion not yet started may be eligible for a partial refund at our discretion.
- Completed services: services that have been fully delivered are not eligible for a refund.
5. Advertising spend
Money paid to advertising platforms (such as Google or Meta) is paid to those platforms, not to LNT MEDIA, and is governed by their policies. We cannot refund advertising spend that has already been used.
6. Cancellation of monthly services
You may cancel a monthly retainer with written notice as set out in your service agreement (typically 14–30 days). The current billing period is non-refundable, and cancellation takes effect at the end of that period.
7. How to request a refund
To request a refund, email us at contact@lntmedia.com with your name, the service purchased, the date of purchase, and the reason for your request. We aim to review and respond to refund requests within 7 business days.
8. Approved refunds
Approved refunds are issued to the original payment method. Depending on your provider, it may take several business days for the refund to appear on your statement.
9. Disputes
If you are not satisfied with our services, we encourage you to contact us first so we can work to resolve the issue. We are committed to fair treatment and to finding a reasonable solution wherever possible.
10. Changes to this Policy
We may update this Refund Policy from time to time. The "Last updated" date reflects the most recent revision. The Policy in effect at the time of your purchase applies to that purchase.
11. Contact us
LNT MEDIA LLC
1209 Mountain Road Pl NE, Ste R
Albuquerque, NM 87110, USA
Email: contact@lntmedia.com